For many customers, being put on hold in a call can be annoying. Some may even get frustrated and just hang up. Instead of keeping your business’s callers waiting without anything to do, why not have them listen to useful information that keeps them engaged? With a Voice over Internet Protocol (VoIP) system, doing this is pretty simple.

As companies gradually adjust to and recover from the effects of the coronavirus pandemic, IT teams must ensure sufficient support for flexible working arrangements through cloud-based solutions. Microsoft stepped up to the challenge by equipping the Microsoft 365 Apps admin center with powerful features that enable IT administrators to handle these tasks more efficiently.

Hybrid cloud platforms are a great way to improve a business’s agility and flexibility, as they can be used to host business components in an affordable and low-impact manner. But what exactly is the hybrid cloud, and what are its specific advantages for small- and medium-sized businesses (SMBs)? Read on to learn more.

Business intelligence (BI) tools used to be prohibitively expensive because they required hiring specialists to analyze business data. This is why only large companies could afford them in the past and why small- and medium-sized businesses (SMBs) were hesitant to implement them.

Many people use password autofill on their web browser or password manager for convenience. The feature, however, can be used by hackers and advertisers to access user accounts and gather your sensitive information without your consent.
Why password autofill is so dangerous
Modern web browsers and password managers have a feature that enables usernames and passwords to be automatically entered into a web form.

Today, there’s no shortage of online communication tools for businesses to choose from, but Microsoft Teams and Google Meet are the clear winners in terms of functionality and ease of use. Choosing between the two platforms can be a challenge, as both offer a robust set of features that make business communications more efficient and convenient.

One of the biggest obstacles for many teams is how to share resources like calendars, spreadsheets, and even Microsoft Outlook inboxes. Luckily, there’s Microsoft 365 Groups, a cross-application service that enables team members to collaborate and share resources with ease.

These days, it’s nearly impossible to keep your internet activities completely private. Browsers keep track of your online behavior, while some websites collect your personal information. Although these data are often used for marketing purposes, it’s not uncommon for them to fall into the hands of identity thieves and other malicious actors.

Every day, your employees use applications and sensitive business data. Hackers, on the other hand, are out to steal the same information for their own gain. Worse yet, workers who turn rogue can easily steal your data. This is why implementing an identity and access management (IAM) solution is critical.

When people think of monitoring employees’ online activities, they typically imagine tyrannical bosses who want to make sure their subordinates are working during their shift. However, there is much more to monitoring their activities than that — doing so can actually help increase productivity and protect the business in the process.